About Us
We must explain to you how all seds this mistakens idea off denouncing pleasures and praising pain was born and I will give you a completed accounts off the system and expound.
Contact Info
- 81 Lake Floyd Circle, Gaithersburg
- (000) 000-000-0000
- info@example.com
- Week Days: 09.00 to 18.00 Sunday: Closed
IT Managed Services
SERVICES
IT Managed Services
SegmaWare IT Managed Services are designed to empower your business with seamless, secure, and efficient IT operations.
By taking care of your IT Applications and infrastructure through proactive monitoring, maintenance, and support, we ensure optimal performance and uninterrupted business continuity.
With our expertise, your organization can minimize downtime, enhance system reliability, and free up internal resources to focus on strategic growth.
Boost efficiency, security, and scalability with IT Managed Services, ensuring cost savings, uptime, and compliance for telecom and banking industries.
Our IT MS model is designed in a way to understand your Business Requirements, then translate it into IT Strategy to deliver the suitable IT values through a very tailored Managed Services building blocks.
BENEFITS & ROI
IT Managed Services for Telecom & Banking
Cost Reduction & Efficiency
30-50% IT cost savings through outsourcing & automation.
Optimized workforce utilization for better productivity.
ROI: Lower operational expenses & higher efficiency.
Security & Compliance
24/7 cybersecurity & compliance with ISO, PCI-DSS, GDPR.
80% reduction in security risks preventing data breaches.
ROI: Avoid penalties & enhance trust.
Uptime & Business Continuity
99.99% uptime guarantee with proactive monitoring.
90% reduction in downtime losses for seamless banking & telecom services.
ROI: Higher reliability & customer satisfaction.
Scalability & Faster Innovation
On-demand IT resources for rapid deployment of new services.
40-60% faster time-to-market for fintech & telecom solutions.
ROI: Competitive edge & growth acceleration.
AI, Automation & Cloud Optimization
50% increase in IT efficiency with AI-driven automation.
30-40% cloud cost savings with optimized resource management.
ROI: Smarter IT operations & reduced overhead.
Enhanced Customer Experience
24/7 IT support ensuring seamless transactions & network stability.
60% improvement in customer satisfaction & retention.
ROI: Stronger brand loyalty & revenue growth.
KPIs
Why Choose IT Managed Services?
Lower costs (30-50%)
99.99% uptime
80% security risk reduction
Higher customer retention (+60%)
Faster innovation (40-60%)
VALUE PROPOSITION
Our Methodology
Business Value
What are the client’s business requirements?
Strategic Values
What IT values our client looking for?
IT Values
What is the best MS solution?
LEVEL OF SERVICES
Our Offering
Level 1 Service
Managed Services Offering
IT Service Desk (Reactive)
- Single Point of Contact (SPOC) for IT incidents/RFSs.
- Tickets registration & classification.
- Initial troubleshooting and fulfillment of tickets.
- Escalation of tickets to Level 2 operation teams.
- Ownership, monitoring, tracking and communications.
- Assist in generating the required SLM reports.
Level 1 Service
Level 2 Service
Managed Services Offering
Managed Business Operations
- Translate business rules into product rules through technical analysis, configuration and implementations.
- Resolve the customer business related problems.
- Provide performance report about the business status.
Level 2 Service
Level 3 Service
Vendor Coordination
L3 Support
- Conduct deep root cause analysis of complex and recurring technical issues.
- Design and implement permanent solutions and preventive measures.
- Provide architectural guidance, system optimization, and infrastructure improvement recommendations.
- Own critical escalations and collaborate directly with vendors or 3rd-party providers.
- Lead change management activities, including risk assessment, implementation, and rollback planning.
- Ensure alignment with enterprise standards, security, and compliance frameworks.
- Support IT governance and strategy through proactive innovation and continuous service improvement.
Level 3 Service
Level 1 Service
IT Service Desk (Reactive)
- Single Point of Contact (SPOC) for IT incidents/RFSs.
- Tickets registration & classification.
- Initial troubleshooting and fulfillment of tickets.
- Escalation of tickets to Level 2 operation teams.
- Ownership, monitoring, tracking and communications.
- Assist in generating the required SLM reports.
Level 2 Service
Managed Business Operations
- Translate business rules into product rules through technical analysis, configuration and implementations.
- Resolve the customer business related problems.
- Provide performance report about the business status.
IT Managed Services
Our Offering
Our IT MS model is designed in a way to understand your Business Requirements, then translate it into IT Strategy to deliver the suitable IT values through a very tailored Managed Services building blocks
